Samsung — The new Samsung defected phone has been sold and not to be replaced

Aishwaryakarthik999

from Chennai, Tamil Nadu

Jul 12, 2022

Address: Chennai tamil Nadu

Hi this is aishwarya karthik from chennai tamilnadu
I purchased a samsung mobile phone model A33 5G from The Chennai Mobiles porur (date : 19/06/2022)

I was cheated by getting defective phone
The Chennai Mobiles showroom promised me that if any problem happens between 14 days from the date I purchased, the phone will be replaced

But

From the very beginning (The Next day) the phone is not working properly, Hanging, heating, Slowing down, Multi touch issue, I took it to the Chennai mobiles
they updated all softwares and told me that, it would be working fine
But same problem persists
Again went there, They directed me to contact samsung service center porur,
I went there and told the problems
They reloaded the operating system OS, But the same problem persisted the next day.

Again went to service center, they kept my phone for 3 days for absorbing the issue, and reloaded the OS again and gave it to me to use

But same problem persists.
Again went to service center with proof of screen recording video

Again they did same things, reset the phone and push me use the same phone with same problems

More than 10 days i used to go to the mobile showroom and the service center,

The samsung company and the chennai mobiles shop are the responsible for selling phone in good condition. But they selling defected piece and convinced to use as normal

Every time I complained about the issues they convinced me Use this defective phone. they were not ready to replace the phone

I'm facing so many problems because of this phone,

I am depressed,
I can't go to my work

waste of money, waste of time and I am very much depressed

I have some proof for my complaint

I LEFT MY PHONE IN SERVICE CENTER
I didn't get back

Address of

The Chennai Mobiles porur
3 Signal Corner, 24, Kundrathur Main Rd, Jaya Nagar, Porur, Chennai, Tamil Nadu 600116

Phone no : [protected]
[protected]

Samsung service center porur
1st Floor, 12/8, Arcot Rd, opposite to Naidu Hall, Sai Nagar, Lakshmi Nagar, Porur, Chennai, Tamil Nadu 600116
Phone no : [protected]

Thanks and Regards
Aishwarya Karthik
[protected]

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Samsung India customer support has been notified about the posted complaint.

Jul 12, 2022

Updated by Aishwaryakarthik999 Tney telling reasons only

Verified Support

Jul 14, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

Jul 14, 2022

Updated by Aishwaryakarthik999 Hi samsung team.
They told me again, to use this defective phone,

I won't use this phone again
You people promised me, if any problem happens, the phone will be replaced

But its more then 25 days

From the date i purchased, I never use single day, .

Have I done any mistake?
I went to The Chennai Mobile and the Samsung Service center more than 10 days

Im depressed
Im done

I want new phone (As you promised)
Or return back my money.

Jul 19, 2022

Updated by Aishwaryakarthik999 Its more than a month I purchased,
Still now there is no solution,
They said wait for 5 to 6 days to update,