Samsung — This is regarding Samsung TV refund

Address: Ist floor, Kailash Nilayam,9th cross KPC layput

I have sent an Email to support.[protected]@smasung.com, servicehead.[protected]@samsung.com, and [protected]@samsung.com. But nobody replied to the email. Is the service you are providing?

I have called customer care and the details are as follows:

Dear Officer,

I am writing to express my frustration and disappointment with the Samsung 55-inch TV (Order ID:[protected] that I purchased from Amazon in July 2023. The TV functioned well until 7 November 2024, when the video stopped working, although the audio remained functional.

I contacted customer care on 8 November 2024 and was initially informed that the panel would be replaced at no charge. However, a Samsung service representative later stated that I would need to pay ₹1416. Despite raising a complaint about this discrepancy, I received conflicting information from various customer care representatives.

Today, when the service team arrived to repair the TV, they informed me that I had to pay the amount. I called customer care around 1:20 PM, and was told that I did not need to pay. The customer care representative then spoke with the service team, but I was subsequently informed by the service center that I needed to pay ₹1700+. Then I lost, what was happening there. After a 15-20 minute wait, I was able to speak with a senior manager, Manoj Kumar, who insisted that I had to pay ₹1500+GST, repeating the same information until 2:50 PM.

Finally, out of frustration, I informed them that I no longer trust customer care since each representative provided a different version of the information. I expressed that I do not want a product that is only reliable for one year after paying a significant amount for it. I requested that this message be conveyed to higher management. However, the customer care representative refused to document my complaint, stating that it would reflect poorly on his record. I found this behavior extremely unprofessional and indicative of poor customer service, as he was not listening to my concerns and only reiterated his own version of events.

This series of conflicting and frustrating interactions has led me to lose trust in the customer care process. Given this experience, I no longer wish to keep the TV and request a full refund. After all this frustration with Samsung's high-end TV, which has not been tested properly and only works for one year, I have decided to return it and need my money back. Please provide the process for returning the TV and obtaining my refund.

Thank you for your prompt attention to this matter.

I paid a lot of money, but I got the wrong product. I don't know if the product is correct or if there is some fault.

I need my money back


Thanks and Regards
Badri Narayana Patro,