Samsung — TV

I bought this SAMSUNG 43 inch TV on 12-Sep-21 via AMAZON, it’s hardly 4-5 months, there is a problem with the volume, #SAMSUNG service guy came and said, the Motherboard needs to be replaced, as it’s on a warranty period.

My question is, it’s just 4-5 months and this product is creating the problem, it’s an expensive product and if it’ll create the same problem after the warranty period will over, then I have to bear the huge cost for this #defective product.

Do I need to expect this kind of quality from a good brand like SAMSUNG ??

I requested SAMSUNG to replace the whole product, as it’s a #defective product, but they are asking me to connect with AMAZON. I am failed to understand, is SAMSUNG not taking responsibility for their #defective products, if it’s purchased from AMAZON, so are they suggesting the consumers to not to order #SAMSUNG products from #AMAZON ? or they just don’t want to take responsibility for any of their defective products?

Disappointed customer of #SAMSUNGINDIA

Thanks & Regards
Ajeet Patel
0-[protected]
Indore, M.P.
Was this information helpful?
No (4)
Yes (3)
Samsung India customer support has been notified about the posted complaint.
Feb 15, 2022
Updated by Reach_Ajeet
Frustrated with Samsung products and services...very bad
Verified Support
Feb 21, 2022
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Feb 24, 2022
Updated by Reach_Ajeet
#PISSEDOFF 😡complaint pending form 4 weeks😤 No solution provided from @SamsungTV 🤮 @SamsungIndia
#VERYBAD 🤮🤮quality nd service of #SAMSUNG #SAMSUNGTV Products @SamsungTV @SamsungIndia
Don’t rely on #SAMSUNG products if you ordered from #AMAZON
Complaint comments 

Comments

still no one connected with me.
No solution #Bad experience with #SAMSUNGINDIA
No solution #Bad experience with #SAMSUNGINDIA
No one even bother to update on my issue #verybad @samsungtv @samsungINDIA
This has been more than 4 weeks, still, no solution provided as per my expectations from SAMSUNG INDIA Team.

I bought this SAMSUNG 43 inch TV on 12-Sep-21 via AMAZON, it’s hardly 4-5 months, there is a problem with the volume, #SAMSUNG service guy came and said, the Motherboard needs to be replaced, as it’s on a warranty period.

My question is, it’s just 4-5 months and this product is creating the problem, it’s an expensive product and if it’ll create the same problem after the warranty period will over, then I have to bear the huge cost for this #defective product.

Do I need to expect this kind of quality from a good brand like SAMSUNG ??

My product’s warranty is already applicable for the next one year, it means till 11th Sep 2022. There is no point in offering me 6 months of extended warranty post repair. "Either you guys should extend the warranty for another 36 months or shall replace your defective product."

Disappointed customer of #SAMSUNGINDIA
#PISSEDOFF 😡complaint pending form 4 weeks😤 No solution provided from @SamsungTV 🤮 @SamsungIndia
#VERYBAD 🤮🤮quality nd service of #SAMSUNG #SAMSUNGTV Products @SamsungTV @SamsungIndia
Don’t rely on #SAMSUNG products if you ordered from #AMAZON

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18888
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information