[Resolved] Samsung — ua46f7500br xl led tv

ashishrane

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400065
Website:	www.samsung.com/in/support

We were watching tv on 9th of august, during which the television had some lines on the screen.in matter of minutes the screen went blank. We turned the tv off. We raised complain with abhinav enterprises (Authorised samsung repair partner), the person visiting declared that the tv panel has damaged and there will be an expense of rs.70, 000. There is no reason why this happened, he told us samsung panels have these issues. I have invested 1.5 lakhs on the led tv and was told i[censored]sed properly it will last for more than 7 years on 10/06/2013. The tv abruptly stops functioning and will cost me more than new led tv to fix it. I really have doubts on samsung product quality which gets portrayed in their branding. I have discussed this case multiple times with different samsung representatives and they are yet to provide resolution. Really feeling cheated on poor product and service quality.

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Sep 16, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Aug 15, 2017

Updated by ashishrane 7267864, I have already paid amount Payable against your Request No. [protected] is INR 1180.00 for service, and there has been no resort. I am receiving multiple calls on my number. My email I'd is [protected]@live.com

Aug 16, 2017

Updated by ashishrane i have been informed that the complaint has been closed and the issue has been resolved, no one has visited and no action has been taken on the issue. The LED TV still is not operational. Please respond and let me know the exact status so that i can decide my next course of action.
Screenshot from your support website attached for your reference.

Aug 19, 2017

Updated by ashishrane There has been no calls from Samsung, no response of any kind.

Aug 25, 2017

Updated by ashishrane Samsung continues to ignore and now their reps openly call me Mr.Hadi in thier responses. (image from their support website attached for referance)