Important note: I''m an overcoming kidney patient.
So the main issue I faced in mobile in January 2020 - It was takingme to continuously pressing POWER ON button for 45-50 seconds to boot and appear Samsung logo.
Due to time constraint I visited near Samsung service center _quotShivani electronics Batala road_quot on March 11 and they denied to resolve this issue and then on 2nd visit they referred me to another Service center at National shopping complex Amritsar.
Due to very busy schedule, I was unable to visit there and then on 22nd March Lockdown began due to Covid19.
So after Samsung care services resumed, I visited Samsung Samsung center at National National shopping complex in my busy schedule, hot weather and by passing police checkposts, I told them about delay boot issue and they mentioned _quotSlow charging jack_quot under defect description.
Same day they called me to collect my device by 23rd of may, during device receiving call by them I asked them to please confirm by switching off and then ON my device so that I don''t have to visit again and again.
They told that they replaced charging jack and now there is no issue.
Next day 23 May 2020, I visited to collect my device. When I checked the issue was same.
They resubmitted my device after minor denials.
At evening of 23 May 2020, I again called and confirmed about issue fix. They told me to collect device.
This time billing no. was [protected] (Same as 2nd submission, this time by writing _quotRepeat_quot on billing paper.
And then they told me to come by Monday i.e. 25 May 2020.
I didn''t received any call from them on Monday, however I I visited on Tuesday morning 26 May 2020.
They told that there is some minor issue that will be fixed before 5 PM today.
So, I again called them and visited the center at 4:10 PM, they gave my device and told issue has been resolved.
I checked and issue was still there - delay in boot.
I was extremely frustrated, then one of the executives checked my device and cleaned charging jack port.
This time issue was fixed and gone, that executive told me to charge mobile with original charger and cable.
I did same at service center.
After charging 10 minutes, I rechecked that and again same issue occurred.
They took my device for more 1 hour and this time along with charger and cable.
After 1 hour, they gave my device and issue was still there even after without connecting my mobile''s original charger.
I confirmed about warranty and complete mobile alongwith accessories are under warranty. (accessories till 15th June due to covid19).
This time I talked with engineer and they said same thing which I was telling them from day one: that the issue is either with battery or motherboard, however engineer mainly told about issue with motherboard. They told charger and cable are checked and no issue with them.
Then they told me that they need submit device for more 20 days and it may take longer, by saying that they gave my device.
I also don''t want to submit my device, point is that they can tell same thing on day one without wasting my time, money, health, my my mobile''s productivity in stock market, YouTube channel, SSB preparation, my Google business dealings and 5 visits at service center total 200 INR for visiting, 500 INR for food at local shop near center and physical and mental agony.
I'm not asking for extra expenses, just resolve my issue by sending a good engineer at my location.
On Samsung care email, I was told that they will send an expert engineer at my home to resolve this, however now they are telling that I need to visit service center again.
Kindly resolve my issue.
I'm getting mad due to this all, If I do any wrong step like suicide etc or gone into depression then all responsibility will be of that Samsung service center executives and email team.
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