Hi Samsung,
For the last 5 days my galaxy active 2 watch was not turning ON and while connecting to the charger after a few minutes it showed a simple temperature warning. I have gone to the customer service team in Bangalore, India. But they are saying "Motherboard is damaged due to liquid and it's not covered in warranty, also claimed 6K INR for repair. However, it's actually in warranty as I purchased this last August. Last time, I used it for running and cycling continuously for 4 months. Possible liquid which must have got into the product, would be my sweat or twice/thrice I took it in the shower to clean it in a year's time.
This is so disappointing to me. The watch failed within an 8 months period and also I didn't even use it in the swimming pool. without a proper analysis service Technician directly asking me for paid service. I have seen and taken some photographs of the watch inside while the technician showed me. and I observed its board and display is working perfectly. Only the battery terminal has some corrosion/color changes.
Also, I understand the product is waterproof/resistant which the brand claims to be on website and other channels therefore it should not have been damaged in the first place. Would like to know a solution on warranty claim and explanation about fragility of the product and wearables like watches could be damaged for the mentioned reasons.
Did not expect something like this could happen. Highly disappointed as it's not worth it to purchase such fragile products from samsung
(It's a wearable product and a watch, it needs to be robust and waterproof/resistant; so it needs to work for a long period as well). Was this information helpful? | 
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