[Resolved]  Samsung — Warranty denied on screen for a small mark on the frame

The touchscreen of my 9 month old Samsung Galaxy S20 FE stopped working abruptly on 8th May, 2022. The screen was intact, but then the touch response was not working. I took it to the service center the next day, 9th May, 2022. In the service center, they discovered a vertical green line also on the display which was not there before. Now I'm left with a phone with both touch not working and green line on the screen. I was told the screen is totally gone and it has to be replaced. Then, I was asked to go to a different service center as apparently they don't have machinery to open the screen.

I then took it to a different samsung service center. After close examination, they have found very minor dots on the frame (not the screen, on the frame). They told me that warranty can't be given as there were these small dots on the frame. They were saying the phone had an impact damage by which the damage had come. I know for sure, the phone didn't have any impact damage or anything of that sort. There were not at all markings on the screen, except these minor 2-3 dots on the frame.
I conveyed this and the service people then told me that I can reach out to Samsung and explain this issue to them. If Samsung complies they can give warranty on this. I have been following up with Samsung from then on. Every single time I got the same response, that the warranty can't be claimed. Apparently, they were using a picture as reference to deny the warranty for that which the service people had sent. One service representative said the issue has been escalated to some quality team of Samsung, and they will examine the device to say if warranty can be claimed or not. I requested an email for these, Samsung denied saying these are confidential and can't be shared to customers.
There was no follow-up call regarding this escalation, after two days I again called Samsung for which they replied the quality team also denied warranty. There was no physical examination that happened. They simply looked at the photos again and denied warranty. They even started accusing me for the impact damage and said like because of which the screen is gone. I don't understand how they are confirming impact damage by merely looking at the pictures.

I never got any satisfactory response from Samsung regarding this, so at last I got exhausted and asked to repair it. I gave Rs.8237 from my end for repair.Samsung to this day, hasn't shared a written note on why they were not able to give warranty for this damage, despite asking this from my end multiple times.

I wanted to raise a complaint on the sheer negligence and apathy of Samsung towards its customers - on wrongly denying warranty for my phone, wrongly accusing me of causing the impact damage on the phone, lack of proper communication and follow-up through calls, denying proper response through mails especially the reason for rejection of warranty citing confidentiality.

Samsung should acknowledge the above and apologize for this and provide me with a complete refund (Rs 8237) for the expenses incurred for getting my product fixed.