[Resolved]  Samsung — Warranty is a scam

I bought the samsung galaxy z fold 3 about 3 months ago and I'm already facing issues with the product. There's dead pixels on my screen. As soon as I put the phone for charging the pixels flickered and went black the next day. I showed the phone to the service centre and they refused to repair it under warranty as there's a small dent on the back of the phone. The tiny dent and the dead pixels are not even on the same level nor are they related in any way. Yet samsung is using any reason to scam customers and get more money. I'm attaching the image of the small dent and dead pixels on the screen
+2 photos
Was this information helpful?
No (0)
Yes (0)
Mar 24, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2022
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18895
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information