[Resolved]  Samsung — Warranty is not covered

Bought F22 samsung mobile through filpkart on 3.11.2021.Mobile is just 6 months old.Now display colour is changed and i visited service centre in Coimbatore.They are asking its a physical damage by pressing hard the display screen.But my father is 57 years old. Handling of devices is very smooth.In service centre they asked to pay So, i called customer care service on 13th june 2022 morning they said will escalate this issue to superviser and i was keep try to connect with him but the team said manager will call back but untill 14th june 2022 evening 6pm i didn't receive any call then i called them to connect again they connected and said the same.For the same answer i waited for two days and my mobile in service centre.For Rs.13211 product they are asking Rs.5100 for screen replacement within 6 months.So that the quality of product is very low.
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Jul 19, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Jun 14, 2022
Updated by Revathynaresh
bought F22 samsung mobile through filpkart on 3.11.2021.Mobile is just 6 months old.Now display colour is changed and i visited service centre in Coimbatore.They are asking its a physical damage by pressing hard the display screen.But my father is 57 years old. Handling of devices is very smooth.In service centre they asked to pay So, i called customer care service on 13th june 2022 morning they said will escalate this issue to superviser and i was keep try to connect with him but the team said manager will call back but untill 14th june 2022 evening 6pm i didn't receive any call then i called them to connect again they connected and said the same.For the same answer i waited for two days and my mobile in service centre.For Rs.13211 product they are asking Rs.5100 for screen replacement within 6 months.So that the quality of product is very low.
Verified Support
Jun 16, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
 
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