[Resolved]  Samsung — washing machine making noise/vibration, banging noise

Address:

Old Patigadda, Prakash Nagar, metro, Hyderabad, Telangana 500016

Below is the complaint made to samsung

Hi,

Kindly look into it or i have to complain in indian consumer complaints forum for customer harassment & fooling

Samsung service has become 3rd grade in given customer service. A customer is facing a issue from july on wards but without solving the call its closed and your service center says it gets closed automatically from system, what kind of service is samsung providing my washing machine is in warranty and issue is getting worst day by day it will damage my washing machine other part also.

If you service center engineer cannot solve the issue kindly replace my product as it is in warranty period if you cannot solve take the machine and refund my money so that i can take a better product from other brand.

Below are the request no : with the stupid engineer reason give to us.

1) request no : [protected] (Issues not resolved - but call is closed by engineer saying washing machine is keep on washing machine stand that is why problem coming we removed the stand for one week but the issue is not solved)

2) request no : [protected] (Suspension rod but same issue after 2 days)

3) request no : [protected] (Issue not solved - but call closed by engineer saying there is no issue, your engineer deepak ([protected]) comes tell us increase the water level manual it will work fine but it is automatic washing machine)

4) request no : [protected] new request no open on 21/08/2020

5) request no : [protected] they cancelled it without solving the issue

Below is the center details which is not solving the issue and not looking into it i only have to follow up and ask them.

Service center person no :
Abhinav enterprises
[protected]
Sanjay ([protected] / [protected])

Regards
Tejas rathod