[Resolved]  Samsung — White Powder Leaking from Samsung Double Door Refrigerator

Address:

20th to 24th Floor, Two Horizon Centre, Golf Course Rd, DLF Phase 5, Sector 43, Gurugram, Haryana 122202

We've purchased 275L Convertible Freezer Double Door Refrigerator RT30T3743S9 from Flipkart on May 30, 2022, and Installed by Samsung Engineer the very next day.

After only 2.5 months o[censored]se, WHITE POWDER/WHITE FOAM is coming from the top back panel.

Watch this video for more information about the problem: https://www.youtube.com/shorts/xcsoUk3VwTI

I asked Samsung for help right away, and a video call confirmed that only a Service Engineer can check to see why this is happening. (Service No. [protected])

But it's been 4-5 days and no one has come to look at the problem with the refrigerator. They keep saying that it's been assigned and the engineer will be there today, but today never comes.

We've been frustrated as we store things because what if it falls in the food items? this white powder, it could hurt our health because we don't know what it is.

Just called as I was writing this, and they said that there might be a gas leak and that a gas engineer and a service engineer will be sent together. (Like, how did they know it was leaking gas before they even checked it?)

I'm not sure if Samsung India really cares about its customers, so I'd like to ask you not to buy a Samsung refrigerator because they have serious problems within three months.

Both the seller and the company that made the product gave very bad customer service after the sale.

Please think twice before you buy any home appliances from Samsung.

And if anyone knows what this white powdery thing is or how to fix it, please comment or tell me.