[Resolved]  Samsung — Z flip 4G

I have purchased galaxy z flip 4G on 26th of july.It is still in warranty.
Recently, a crease had developed in the foldable area of the screen. So i had taken it to the samsung service center at Address: P 163 CIT Road, STATION, near ULTADANGA, scheme 7 M, Ultadanga, Kolkata, West Bengal 700054. A bill dated 24/06/2022 was generated against the repair and clearly stated that my phone is under warranty and only labor charge is to be paid by the customer. After a few days, i called up the service centre for a follow up regarding the device but they intimated that my is not under warranty as i have removed the in built screen protector where as there was never an inbuilt screen protector to start with in its originally boxing condition. I called up the customer care and they assured me that my phone will be repaired in complete warranty as a bill was generated by the service centre but now they are denying it making a lot of excuses after a week. The phone was thoroughly checked by the samsung engineer at the counter before accepting the device z flip 4G and stated that my phone will be repaired under warranty and the bill was generated regarding against the inspection of the same.

it has already been 10 days and they still havent accepted their own mistakes and accusing the customer that i have removed the screen protector and other excuses.
Is this the service that samsung is providing to their premium customer by con tactics and false accusation.

I want my phone to be repaired in warranty as it is still in warranty and i would like to remind you a bill was generated regarding the same by your very own customer service certifed and checked by your very own engineer at Address: P 163 CIT Road, STATION, near ULTADANGA, scheme 7 M, Ultadanga, Kolkata, West Bengal 700054.

kindly resolve it on an urgent basis or else i will go the police station with the hard proof (bill generated after evaluation of the device whether in warranty or not) given to me by the service centre from Address: P 163 CIT Road, STATION, near ULTADANGA, scheme 7 M, Ultadanga, Kolkata, West Bengal 700054.