Sanjay — setc govt bus refund amount of cancellation ticket

I had cancelled my booked setc ticket on 10/01/2018.. Amount has been refunded by setc by it is not yet credited to my account..
Ref number ob12755597
[protected]
Cancellation date..10/01/2018
Refund amount.. Rs 362
Acc number (Protected)
.. While i asked them. It was told that amount was refunded nd they told to refer with indian bank customer care.