Sansui India — sansui led smart tv

Najmuddin Teli

from Mumbai, Maharashtra

Aug 4, 2017

Address: Thane, Maharashtra, 400612

Dear customer your reference no is mum[protected] pl give response code r24202, if receive call within 1 hr. For online amc visit www.vgservice.co.in

The tv has got white spots on display. The tv has been ourchased just some months back. As per technician the repair will cost of 10k whereas there is no physical damage from outside. The spot were has appeared automatically if there was any damage it should have been visible but the technician is not able to prove it.

Request to kindly check and do the needful otherwise i don't have any option rather than contacting consumer court for my grievances as there is no visible damage.

Contact [protected]

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Sansui India customer support has been notified about the posted complaint.

Sep 13, 2017

Updated by Najmuddin Teli This was first complaint which was closed without any explanation.

I again opened anothe MUM[protected], in this case the service engineer confirmed that this is covered under warranty and he ask to wait for parts. The parts were came to service centre. It was agreed by shashikant and dealer for replacement in warranty but later on another person abhijeet called and asked to pay. I told him that how is this kind of service. First u promised and then u ask to pay. I have call records for agreement.

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Comments

Videocon Industries Customer Care

from Delhi, Delhi

Aug 5, 2017

Dear Najmuddin Teli,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Sansui Customer Support Team

Videocon Industries Customer Care

from Delhi, Delhi

Aug 9, 2017

Dear Najmuddin Teli,

Our team has shared a quotation for the work to be carried out on chargeable basis. We are eagerly awaiting your confirmation/approval on the quotation. Please reply for the same.For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Sansui Customer Support Team

Najmuddin Teli's [Complaint's author] reply, Sep 13, 2017

Hi,

Quotation for what reasons, the problem is internal and there is no evidence of physical damage. The service technician was lazy and didnot want listed to my point. AM I MAD TO BREAK MY OWN TV?? When I ask ur service technician/service representative for showing physical damage he was unable to show anything. Since ur technician is not able to provide any justification, why u r blaming me for your TV fault. There is an internal issue and there is not problem on external side they why i have to pay.

If your product does not sustain and have fault in it then why u r blaming the customer. Am I a liar for asking justification. Please resolve the issue at the earliest. I have been following up on this case for long but there is no positive response from any of ur service representatives. Mr. Nandkishore and all are busy and do not entertain customer complaints.