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TVs
Sansui India

Sansui India — service repair status pending from 2 months

Address: Chandrapur, Maharashtra, 442401

I had raised complaint on 6 th september the service engineer checked the tv and said the motherboard is not working. He had taken the service charge and said motherboard will arrive in 4 days... It been 19 th sept no response so i raised a complaint again. Another boy checkd the tv and did same thing. Only difference is that he escalated the issue online atleast.. So whenever i call service centre they tell my complain was raised on 19th not 6th...
It now 30th october my tv is in idle condition.. I never expected these kind of service...

Service centre just tells the status of complaint they dont care whether it is resolved or not...

Details:
Complaint id
Nag[protected]

Model
Sme43qx0zsa

Date of complaint raised 6th sept 17
Complaint recorded 19th sept
Not resolved till not
Status asusual pending
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Sansui India customer support has been notified about the posted complaint.
Nov 05, 2017
Updated by Yashlodha92 No action is taken been more than 2 months
Nov 16, 2017
Updated by Yashlodha92 I am feeling so guilty that i had recommended and made buy the same company tv to 5 of my friends...
The company whose service will wait to take place for months and years.. and family had to live without entertainment. I feel like been cheated with my 50000 . I must had added a few extra bucks and bought samsung tv... Atleast they are faithful in their service.
On consumer forum these pol gives an automated reply the don't even care to write and resolve the complaint.
Nov 20, 2017
Updated by Yashlodha92 My complaint is still pending. Its going to be 3 months now
Nov 20, 2017
Updated by Yashlodha92 New story.
The part which was used to despatvh from aurangabad now is going to be despatched from mumbai... Surely surely tomorrow as per customer care..
This surely takes 3 more months
Nov 20, 2017
Updated by Yashlodha92 I will update the torturing process everyday to know every consumer how sansui company takes their consumer for granted.
😤
Nov 23, 2017
Updated by Yashlodha92 Nothing nothing nothing action is taken... Till now... Need to go to consumer qorum now
Nov 23, 2017
Updated by Yashlodha92 This is a black spot on big name sansui i am spending days without entertainment and my family also from past 3 months... Now the customer care has stopped replying to this thread...

Nov 24, 2017
Updated by Yashlodha92 Customer care is now avaoiding my issue... No action is taken...
Just says they are forwarding mail to concerned team... Which is not concerned about my issue
 
11 Comments

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Comments

Dear Yashlodha92,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Customer Support Team
Reply
Yashlodha92's [Complaint's author] reply, Oct 30, 2017
Mail has sent to your mail id already...
And complaint id u can see in above post.. Actually the company should escalate issue to the email id provided... Then also i hve mailed...
Note plz

Further i dont expect do this do that mail that call on this and that procedures coz i had called your care more than i call any of my relatives.
Dear Yashlodha92,

Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Customer Support Team
Reply
Yashlodha92's [Complaint's author] reply, Oct 31, 2017
Again a procedure... Write a mail...
Sir i had already mailed to you but you dont even care to check it... It includes my complaint id my communication information...
My LCD TV screen has been hidden from last two to three weeks but sound in good and as per default. Request send a mechanic to repair my TV at the earliest

Reply
Dear Akansha Rastogi,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Customer Support Team
Reply
Dear Yashlodha92,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Sansui Customer Support Team
Reply
Yashlodha92's [Complaint's author] reply, Nov 13, 2017
You need to check your emails for that. You dont do. I had mailed every minute details last month. How will you find complaint number if you dont care. My tv is damn not wrking over two months. You guys if cant repair return my money...
So many vertical white colours lines disturbing picture so want change the panel...even on starting tv horrizental lines ccovered the whole panel..
It causes picture of the tv which showing nothing..
Reply
Dear sanjayvite,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Sansui Customer Support Team
Reply
I had provided my conplaint number a number of times
Nag[protected]
Reply
Dear Yashlodha92,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Sansui Customer Support Team
Reply
Yashlodha92's [Complaint's author] reply, Nov 14, 2017
Dear Customer Care Service,

We are still awaiting respond about my complaint number. You can contact me on Yashlodha@ymail.com. Please let us know if you will do anything over two months.

Regards,
A lost faithful customer.
Dear Akansha Rastogi,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Sansui Customer Support Team
Reply
Dear sanjayvite,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Sansui Customer Support Team
Reply
Yashlodha92's [Complaint's author] reply, Nov 17, 2017
Dear Customer Care Service,

We are still awaiting respond about my complaint number. You can contact me on Yashlodha@ymail.com. Please let us know if you will do anything over two months.

Regards,
A lost faithful customer.

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