SBI — Bank account operation, online banking & locker facility misuse

Address:

SBI, Mannargudi

I have a bank account in Mannargudi town branch opened in Apr 2014 and i have a locker associated with this account as well have a FD for 1Lakh to maintain the locker. I have not added my husband's name to the second operator for the locker, my bank account mode of operation is single and i had activated online banking in May 2014 and got confirmation from the branch manager that the bank account and locker will not be allowed to be operated by anyone without my presence as there is a dowry harassment police case is registered against my ex-husband & his whole family. despite acknowledgement, I was unable to operate my online banking using the CIF number given un my passbook. All my debit card & locker key was taken over by my ex-husband and his family and the case is filed against them in Mannargudi All Women Police station and there was an arrest warrant issued for my ex-husband. I need clarification on why i am unable to use the my CIF number given by SBI is showing as invalid. Also, i need to update the address as per my Aadhaar card and have a duplicate key to my locker sent to my aadhaar address once updated.