SBI Bank — the toll free service number from sbi never works

Address: Mumbai City, Maharashtra, 421605

Website: Onlinesbi.com

My debit card got stolen from train. I have sent a request through sbi application. The application always gives a message of technical probelm while processing any request. My branch location is in mumbai. The main disadvantage is the employees of sbi dont cooperate while called from on their landline in bank. They dont want to do any work it seems. Sbi bank employees say that i have to visit the home branch where i have opened the account. I dont know on what basis is this bank listed on 2nd number.
I request consumer forum to take action against this as soon as possible