[Resolved] SBI Card — fraud transaction of rs.10000 on my credit card

AnilSirpal

from Gurgaon, Haryana

Aug 18, 2018

Address: New Delhi, Delhi

Website: www.sbicard.com

Dear sir,

A fraud transaction of rs.10000 (Payment made to airtel, mumbai) has taken place on sbi card on[protected]. Without the card no. And otp the transaction of rs.10000 has taken place. I only came to know when the customer care executive informed me. I asked to block the card. The card was blocked.

Since, this was a fraud transaction, i was asked to send a dispute form. I submitted the same day. I was told that after the dispute form the said transaction will be reversed.

Sbi card doesn't agree to this and is not reversing the said fraudalent transaction of rs.10000.

It may be noted that i didn't have any outstanding amounting to rs.10000 with airtel

It is therefore requested to help me resolving this issue.

Regards,
Anil sirpal

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Oct 27, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Aug 20, 2018

Updated by AnilSirpal Somebody from sbi card called me on sunday[protected] saying that charges will be reversed.He was calling from a mobile no.[protected]. The same person (who claimed himself as Rahul Srivastava from Customer Cell Banda) asked me to provide a few banking details to cross check the things. He asked for a my SBI Internet Banking password which I refused. His mobile no. was [protected]. suspect fraud in this.He was asking if I have any other bank atm card and 10, 000 will be refunded to you instantly.After we will check further. Can SBI please look into this ?

Aug 20, 2018

Updated by AnilSirpal I have checked the mobile nos.[protected] and [protected] and they belong to Bihar and Jharkhand Circle.
Is SBI aware about this ?

Verified Support

Sep 19, 2018

State Bank of India [SBI] Customer Care's response Dear AnilSirpal, We value you as our loyal customer & truly understand your frustration regarding this case. However, the case is closed at our end & the decision stands final.We hope to live up to your expectations in future.