SBI Card — fraudulent credit card transactions

Address: Hyderabad, Telangana, 500032

Website: www.sbicard.com

I used sbi card since August 2012. On 23/08/2017, a total of around 176000 was suddenly debited from my credit card without my intervention and without any OTP. I immediately call to the customer care and lodged the complaint. First they promise me to solve within 20 days. Later on 5 days they ask to give the detailed complaint. After sending the detailed complaint, they replied that within 120 days complaint will be resolved. At the same time, customer care promised to solve within 15 days. Out of 176000 gradually i recovered a sum of around 88000 was recovered. But the remaining part is pending since last 7 months. As of now, the disputed amount is 87484.17 as per the records given by the customer care. After a long struggle, on 20/06/2018, they replied that we are unable to solve the problem and stated that within 70 days of dispute you have to raise the complaint. I am helpless on that huge fraud money. Sbi card enables international transaction without OTP without my consent at the time of issuing the card. I am the sbi employee and the response given by the sbi card is very reckless and don't respect the values of the customers. Always gives false information and reckless answers. Everytime i reminded about the complaint, they replied with the same message as "within 120 days complaint will be resolved. Almost this is the 11th month and the response received yesterday and replied that you have to contact the merchant. How can I contact with the international fraudsters? Please help me and compensate my fraud amount, the penalty on that amount for the late payment and the compensate the stress faced by me.