[Resolved]  SBI Cards — amount not received of rs.1199

Address: 400092

Website: www.sbicard.com

Hello team,

This mail is in regards to the transaction made on[protected] @ 6.59am of rs.1199, which was failed, but amount deducted from my credit card account. For this i even received an email stating for incomplete transaction from merchant side. Later, on same day i made another payment of rs.1199 @ 9.54am. It was successful.
Merchant is saying that they haven't received any payment made @ 6.59am, kindly contact bank. Its more than 10days of transaction.
Even i had escalated the query to consumer desk, but still not such revert received as per their tat. When i was calling to customer care, a message was coming on ivr as "for call back press1 or 2 or 3 as per time slot, and press 4 to continue, when i press 4, the message comes as wrong option selected". This is how sbi cards company is keeping me waiting. The sbi card no - [protected].

Kindly look into it and do the needful, as its almost more than a week.

For your reference, i have attached the photo copy of the mail received from merchant, as well you can read the below trail mail that i have received from them.

You can call me after 6pm.

Dear vaibhav padia,
This is in regards to your order with reference number kyve462315ky on the merchant website

We are unable to obtain confirmation for the following payment[protected].

We will get back to you with the latest status of your payment as and when we get confirmation.

What next:

If your payment is failed, please re-visit the merchant website for completing the order.
In case your payment is successful but order is declined by merchant due to delay in getting payment confirmation; we will have the money reversed to your account within 7-10 business days.
In case your payment is successful and confirmation is received without delay, merchant will process your order.
Please quote the below mentioned merchant reference number to your merchant to know the latest status of your order.

For your convenience, we have provided the order details below.

Order information

Redirection

Date :[protected]:58:27
Merchant reference number : kyve462315ky
Ebs payment id :[protected]
Payment amount : 1199.00 inr
Customer name : vaibhav padia
Customer email : [protected]@gmail.com
Status : incomplete

Regards,
Vaibhav padia