SBI Cards — credit card transaction dispute

Address: Indore, Madhya Pradesh, 452006

This is to inform you that on dated 14 jan 2018 i had loaded 5000/- from my sbi card no-[protected] to hdfc payzapp wallet, however the amount got deducted from my sbi credit card but the amount is not credited in my payzapp wallet, the merchant (Payzapp) mailed me that they had credited amount on the same day on sbi pool account but sbi is claiming that they had not received any amount. Already i had attached the merchant mail for proof but still they are not responding.

No one is responding to resolve my query. I need my amount back as soon as possible who will bear this 5000/- loss. I am unable to pay this amount also need your help to solve this possible early to get my amount back.

Details are given below-

Refund reference no. Of payzapp[protected]

I would appreciate your immediate attention to this matter.