SBI Cards — Fraudulent transactions on SBI Credit Cards

Address:	SBI Cards and Payment Services Limited Unit 401 & 402, 04th Floor, Aggarwal Millennium Tower, E-1,2,3 Netaji Subhash Place, Wazirpur, New Delhi 110034
Website:	www.sbicard.com

There were fraudulent transactions carried out on 29/10/2020 for which I have received OTPs (Six OTPs for 8 transactions) at midnight sharp 2:31 am on 30/10/2020. Two credit cards having ending four digits are 5708 and 3943 respectively. I haven't shared OTP nor any details related to my cards. Bank is adamant that transactions are secured but receiving OTP and transaction history do not match. Now they are harassing me for last three month. These transactions occurred at amazon Pay Bangalore and total loss occurred exactly 80000/-. The bank ombudsman had inquired nothing and put his decision in favor of bank without consulting me. They are not even clarifying the why transaction history and receiving OTP date is not matching.