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State Bank of India [SBI]

SBI Credit Card [protected] — Incorrect info about annual fee + Rude Customer service

Address: Mumbai City, Maharashtra, 400104

Hi Team, I applied for TATA + SBI Card. I was informed that annual fee is 499 & will be reversed if i make shop for 2500 in the 1st 60 days. I got verification call which confimered the same. I got my 1st statement & GST was added instead of 499 it was 580. I called Tata card interaction id 1-[protected] filed a complain 1-[protected]. Very RUDE Operator did not wanted to listen. i had filled online complain to customercare.[protected]@ge.com with the call recording to confirm the charges no reply till date sla 5 working days Thread id 1-1S2DKA5 I was informed about callback will be done. I got a callback on saturday not on working day. I was informed that my cell is not reachable so please contact Tata card . I called on today lodged a complain however whill giving details about the missing payment was transfered to IVR without notiification by Anurag Gupta i called back and cancelled my card Complain no 1-[protected], 1-[protected]. Howevere the service provided by SBI is really poor & pathetic Steven
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Comments

Dear Customer,

Thanks for sharing your details. We will get in touch with you soon to address your concern at the earliest. Although we would request you not to post your contact and card details publicly but mail us next time at [protected]@sbicard.com.
Reply
Dear Steven..apologies for the inconvenience caused..we have duly noted your complaint and have forwarded it to the concerned team for your assistance...we request your cooperation and patience.

Thanks
Customer Service - Tata Capital
Reply
Dear Customer,


We tried to reach you at 12:10 PM but were unable to connect. Request you to share a suitable time to call to address your concern.
Reply
Dear Mr. Steven,

As the above mentioned query has been addressed by our team we deem the same as resolved. Hope our team could assist you to your satisfaction. Please do let us know in case further assistance is required.

Thanks
Tata Capital
Customer Care
Reply

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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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