SBI Credit Card — Credit card fraud

Website: GOOGLE *Octro Inc and GOOGLE *SERVICES

On 30-may-2017 morning between 9.13am to 9.25am when i was driving to office numerous sms started to flood my mobile for giving details of numerous small and big transactions being carried out on my credit card by some "google *octro inc" and "google *services". I immediately got a call from sbi credit card deptt. [protected] asking me about suspicious transactions being done using my card details (Total 31, 000/- rupees approx.) and they blocked the card on my confirmation and advised me to lodge a formal complaint with customer care. The customer care said i would be required to pay full amount and they will conduct an enquiry which will take somewhere between 45 to 120 days and upon their investigation the matter would decided. I searched the net and found that numerous card frauds and crimes have been done using this name/client previously but still no action has been taken to automatic block transaction from such accounts. Such illegal transactions need not be processed at all. Why make innocent and good/loyal customers pay/suffer for no fault of their's. The banks should not insist on payment of such disputed amount till investigations are over. For your information and necessary action please. Sanjiv.