SBI Credit Card — denial to provide milestone gift voucher as promised

Address: Gurgaon, Haryana, 122002

Website: www.sbicard.com

I hold a sbi simplyclick credit card. Hence i am supposed to get rs 2, 000 gift voucher for achieving rs 1, 00, 000 online spend followed by another rs 2, 000 gift voucher for achieving rs 2, 00, 000 online spend. For the last financial year i. E. April 2017 to march 2018, my accumulated online spend was rs 2.08 lakh which can be proved from my monthly statement for the month of march 2018, and some other sources too. However, in the last fy, i have received only one 2, 000 rs gift voucher for achieving rs 1, 00, 000 but did not receive the other one for achieving rs 2, 00, 000! This issue i am trying to raise since last 3 months. But sbicard team always gives me stupid information. They say that my online spend for the current fy i. E. April 2018 to march 2019 is only rs xyz and hence i am not eligible for the same! Despite i have mentioned a billion no. Of times that i am asking for my voucher for spend of the last financial year, not the current one! Even then every time a person from their side calls or emails me, tells me that he or she will look into this and get back to me within 3-5 working days and when he or she comes back, comes back with again the same statement that my online spend for the current fy i. E. April 2018 to march 2019 is only rs xyz and hence i am not eligible for the same! Are these people so worthless or sbicard is a fraud and they cheat all customers like this? Worst customer service ever seen!