[Resolved] SBI Credit Card — fraud transaction and no response

vivekavasthi

from New Delhi, Delhi

Aug 28, 2017

Address: New Delhi, Delhi, 110005

Website: www.sbicard.co.in

Last 4 digit of my credit card 7603.
Fraud transaction on 5-7-17.
I have registered verbal complaint immediately and several times again but no action.
I was advised to submit dispute form through mail; which i mailed several times but no action.
Customer care executive says that my attachments are missing although dispute form is rightly attached.
I have even paid fraud transaction money on assurance that it will be reversed but nothing happened.
Regards
Vivek avasthi.
Delhi.

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Oct 21, 2017

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

State Bank of India [SBI] Customer Care's response Dear Customer, Apologies for any inconvenience caused. .We will be glad to assist you with the concern. Please mail us your contact details at [protected]@sbicard.com with Ref No. 1001 & we shall connect with you to address your issues.

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Comments

Ashish Pathann

from Patna, Bihar

Aug 28, 2017

Dear
vivek
. I hope that your requested has been forwarded
you call it my customer care number[protected] help us 24 four hour please email it your details fast and last digit number.

Regards sbi bank call its
Ashish

thakur mohit

from Nagar, Himachal Pradesh

Aug 29, 2017

I have purchase a drilling machine of rs.2399 on date 05/08/2017 but my order no.[protected]got cancelled but no refund credit to my saving ac.from your side i got refund confirmation with reference no.236259.till today my ac is not got credited.please look into matter and do the needful

thank you.

...

Raghu jetli

from Mumbai, Maharashtra

Aug 29, 2017

Kindly do as soon as possible

s r shinde

from Mumbai, Maharashtra

Aug 29, 2017

Rs 26665 charged excess by SBI as indicated in A/c. statement, variable RoI & effective dates Vs Excel Sheet workout based on identical variable RoI & effective dates. Though i got feedback from SBI Mulund W Br. 03225, stating that "No Manual Intervention is involved" still as test case I request SBI to recheck Int. calculation as per Excel Sheet.