[Resolved] SBI Credit Card — fraud transactions on my sbi credit card no.[protected]

vunnam srinivasulu

from Hyderabad, Telangana

Apr 17, 2018

Address: Hyderabad, Andhra Pradesh

Website: sbicards

The card and registered mobile are with me. Yet the following transactions took place without my authorisation and entering otp from me.
Transaction date merchant name amount (Rs.)
03.04.2018 book my show 553.78
05.04.2018 book my show 343.78
05.04.2018 book my show 673.78
05.04.2018 book my show 381.89
10.04.18 google *saavn music[protected] ca 285.00
10.04.2018 book my show 341.00
10.04.2018 book my show 663.00

The matter was brought to the notice of [protected]@sbicard.com on 10 th of this month. Today i have received reply from sbi cr. Cards and they declared that book my show transactions are done after sending otp to my mobile number.in my intimation mail to sbi i clearly mentioned that without my authorisation and without receiving otp these transactions took place. So today i complained to cyber crime police station, cyberabad, hyderabad. Copy is enclosed for your kind perusal. The police told me that these transactions were done internationally and not in india. But why sbi management declare that these are done by me and ask for payment. I have been regular in payments and never defaulted record can be checked. Yet why sbi cards mgmt declare that these are done by me. Their service and attitude are very bad without looking into the matter and diagnosing problem sbi declared these are done by me. I request your good selves pls. Do correspondence with them and ask ip address where transactions have taken place and then ascertain. I request that the above are treated as not my liability since not done by me. Thank you for creating this forum to solve the problems of people like me

Regards,
V. Srinivasulu

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Jul 3, 2018

Complaint marked as Resolved

on 205.2018 i received a mail from chargeback@sbicard.com.They mentioned following things While we try to do our best to resolve the dispute at the earliest, we request you to bear with us in the interim. We request you to take note of the following important points: a) All transaction disputes are resolved as per the VISA/MasterCard guidelines. We will keep you updated on the status of this dispute as well as any further requirements. b) You are advised to remit payment toward the disputed transaction amount to avoid levy of charges on the card account c) The same will be settled post completion of the investigation. In case of resolution of the dispute in favor of the cardholder, any charges levied on the disputed transaction during the period of investigation will be reversed. after i gave complaint to you, one day some body made a call to me saying that he was from SBI.I said yes.after that the call was cutoff from other end.I thought had it been real, he would have asked me some questions.The number was deleted as the call log was lengthy.Every day anonymous calls come to me asking credit cards from different banks.So any official call i have not received so far with regards to above transactions. I request you to look into my complaints and solve my problem by detecting who used my card and the credit amount may be waived

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2018

State Bank of India [SBI] Customer Care's response Dear Customer, Trust your queries have been responded after our telecon with you. Please reach out to us for further assistance or feedback.

Apr 24, 2018

Updated by vunnam srinivasulu The card and registered mobile are with me. Yet the following transactions took place without my authorisation and entering otp from me.
Transaction date merchant name amount (Rs.)
03.04.2018 book my show 553.78
05.04.2018 book my show 343.78
05.04.2018 book my show 673.78
05.04.2018 book my show 381.89
10.04.18 google *saavn music[protected] ca 285.00
10.04.2018 book my show 341.00
10.04.2018 book my show 663.00

The matter was brought to the notice of [protected]@sbicard.com on 10 th of this month. Today i have received reply from sbi cr. Cards and they declared that book my show transactions are done after sending otp to my mobile number.in my intimation mail to sbi i clearly mentioned that without my authorisation and without receiving otp these transactions took place. So today i complained to cyber crime police station, cyberabad, hyderabad. Copy is enclosed for your kind perusal. The police told me that these transactions were done internationally and not in india. But why sbi management declare that these are done by me and ask for payment. I have been regular in payments and never defaulted record can be checked. Yet why sbi cards mgmt declare that these are done by me. Their service and attitude are very bad without looking into the matter and diagnosing problem sbi declared these are done by me. I request your good selves pls. Do correspondence with them and ask ip address where transactions have taken place and then ascertain. I request that the above are treated as not my liability since not done by me. Thank you for creating this forum to solve the problems of people like me.One day i received a call from a person he was telling that he was from SBI. Then i asked him about what you talked to me thinking that it is from SBI or not after that the call was dis connected .No body talked to me.
Please take action about my complaint and see that the amount for fraudulent transactions are cancelled

Regards,
V. Srinivasulu

Apr 25, 2018

Updated by vunnam srinivasulu My complaint remains still unsolved.When I complained to police they said that these transactions were done internationally.I did not receive any OTP to my mobile number for the above transactions.Yet the SBI cards management says that i am liable to pay the amount.How is it justice that i am liable since these transactions were done internationally.I humbly request the consumers forum to follow up with SBI credit cards management and reverse the above transactions.The necessary attachments like correspondence with SBI, copy of complaint given to police were attached earlier.

May 21, 2018

Updated by vunnam srinivasulu Sbi Credit Card — fraud transactions on my sbi credit card no.[protected]-

I remind you sir to solve my problem.When I checked the status in this website it was marked as resolved.Out of the seven transactions i complained they( SBI credit card) gave me temporary credit for one transaction only.It means that they got proof that these are fraudulent transactions.

I request your good selves to remind through you to treat all the transactions as fraudulent since they happened without entering OTP by me( as I did not receive OTP) and reverse the transactions,

Jun 01, 2018

Updated by vunnam srinivasulu Sbi Credit Card — fraud transactions on my sbi credit card no.[protected]-

I remind you sir to solve my problem.When I checked the status in this website it was marked as resolved.One day some body made a call to me saying that he is from SBI and the call was disconnected from him immediately.he did not ask me any details .So it meant that my problem was not solved. Out of the seven transactions i complained they( SBI credit card) gave me temporary credit for one transaction only.It means that they got proof that these are fraudulent transactions.

I request your good selves to remind through you to treat all the transactions as fraudulent since they happened without entering OTP by me( as I did not receive OTP) and reverse the transactions,

It has been kept pending for long time and it has not been resolved. Instead i am receiving mails from SBI credit cards to pay the amount for the above transactions.i can, t fight singly with them.i request your good selves as a organisation please support me and help me to solve my problem since it is very genuine

Regards,
V.Srinivasulu

Jun 30, 2018

Updated by vunnam srinivasulu sir,
I request you to solve my problem as stated above.It has been pending for long time.Further, The SBi credit cards are sending messages to me to pay the above amount with interest.If it is not solved they go on charging interest and ask me to pay the entire amount.All the transactions are fraudulent.Copy of acknowledgment of police complaint also attached to you for reference.Please take action.No body from SBI credit cards spoke to me till now in this regard.I once again request you to take action.You as institution can demand for resolving the issue.They are not hearing my words for my appeal that they are fraudulent and find out who did this

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Comments

Jiteshbhai Rathod

from Surat, Gujarat

Apr 17, 2018

My account debit 295rupees for the investment intermediate please colsed and refunded my debit rupees
In my account no [protected] SBI BANKS

Aditya Anand

from Noida, Uttar Pradesh

Apr 17, 2018

Hi,

I am mailing in the behalf of my wife shefali shyam.

she had an sbi credit card. she is paying lots of money to close her balance but its not getting stopped. now i am not really happy with your interest getting deducted.

When me and my wife call them. They just put the phone on hold for long time.

Nani siddu

from Tirupati, Andhra Pradesh

Apr 17, 2018

Hai sir,
With out my consern every time in my account debited amount of rupees 295/-. Why for this. Because am not open any investiment remedi account. For this pls refund my money and block the investiment remedi

Manu Mannarkkad

Apr 17, 2018

Myself Manu K, Acc. No. [protected], SBI, Kumaramputhur Branch, IFSC: SBIN0070927, Mannarkkad, Palakkad, Kerala, India. On 26/02/2018 deducted 147.50 Rupees two times from my account for Debit ATM Annual Fee. I don't know why you cut two times the same. Please refund my amount 147.50 as early as possible.

Dr. Sangeeta Singh

from Gurgaon, Haryana

Apr 17, 2018

Hi myself dr sangeeta singh. My father is in hospital and cannot sign the cheque as he is no in the condition but the branch manager of SBI rdc ghaziabad is not supporting us. My father is in critical condition and manager is not withdrawing money due to which we are facing a big problem. Please help asap.
Regards