[Resolved]  SBI Credit Card — Harassment by SBI credit card agents

I hold a SBI Card No. 4335-8764-4601-4590 from last 2 years and there had never been a delay in payment for this card before September 2020. However, due to 2 close family members sudden deaths from COVID put me in a deep financial crisis (I had lost 9 Lacs of my savings) and along with that I lost my job for 4 months due to COVID cut downs in companies, I was unable to pay even the minimum amount. I had recently joined a company (CPA Global) in Jan 2021. Meanwhile, your recovery team had started calling the employees (whom I don't even know and have not provided their contacts in any reference of SBI Card) from my recent company and informing them of my default payment, along with that the recovery team had started harassing me by calling and visiting my home for payments. You can see in your records that I have started making the payments and have paid the EMI amount of 19000 in Feb 2021 and 18757 in Mar 2021, but still the recovery team had not stopped harassing me and employees from my company. This had seriously impacted my new job, my mental health and the employees who had been called and I have received a warning call from the company HR to sort this out, else strict actions would be taken against me. In order to pay the outstanding, I need to be in job. Please think about it. I do not understand how they found the contact details of people unassociated with me & why your recovery team or people from SBI cards have called the employees from my company when your records just had my contact details and reference that I would have provided. I am seriously willing to pay the whole amount that has been outstanding, however, I request you to please escalate & take serious measures on this matter and stop harassing me and the employees from my company. I would like to hear from you as soon as possible. In case there is no action taken against these people, I would be compelled to escalate this to higher levels and would have to go a different path to lodge a complaint in consumer court. Please find the best possible way in positive terms.