SBI — deduction of money twice for one transaction

Sir,
I purchased one mobile phone (Lenovo k-6 power) on 19 jun 17 from dawar international electronics, sadar bazar, gurgaon for an amount of 10500/-.
The salesman swiped my atm debit card and asked for pin. I entered the same. I got one message from sbi vide trans id 481625 at 8:18 pm about using of my card for the amount (Rs. 10500/-). After a few minutes he told me that payment could not be received by them. Then he again asked for my card and swiped my card and asked for enter pin again. I entered my pin. After a few minutes i got another message from sbi for using my debit card for the same amount vide trans id 801096.

When i checked my account mini statement a few days later, i found deduction of same amount for one mobile phone purchase.

The mobile shop (Dawar international electronics) is not helping me. I am now in andaman & nicobar island. I am contacting them frequently but, they are taking my case lightly. I complained sbi also. But, no response from sbi till date.

Please help me and refund my money, sir.
Was this information helpful?
No (0)
Yes (0)
State Bank of India [SBI] customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    State Bank of India [SBI]
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    27%
    Complaints
    27866
    Pending
    0
    Resolved
    7388
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
    View all State Bank of India [SBI] contact information