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State Bank of India [SBI]

[Resolved]  SBI — false commitment about credit card limit

Address: Pune, Maharashtra, 411028

Sbi executive gave me false comittement for credit card limit twice on call, they told me that I will get minimum 3-5lac as credit limit but actually I got 123000 only, now they are not helping me to increase it & saying to wait 6month which I don't want as I have 2 cards already with good limit. now they sent me cc statement for annual fees but i already informed them to cancel my card & i haven't used card yet also haven't changed Pin for it.
Pls help me to cancel this card & i don't want to pay anything to them as I haven't used card.

Regards,
Arunesh Todkar
[protected]
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Oct 28, 2018
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2018
State Bank of India [SBI] Customer Care's response Dear Arunesh Todkari, Your concern is o[censored]tmost priority to us and we are trying to resolve the same at the earliest. We request you to not mention your personal details & credit card number including PIN, OTP, CVV etc on a public forum or with anyone. You may write your concerns to us at our official e-mail id at [protected]@sbicard.com.
Verified Support
Sep 20, 2018
State Bank of India [SBI] Customer Care's response Dear Arunesh Todkari, We tried to reach you at 04:21 PM but were unable to connect. Request you to share an alternate number or a suitable time to call you.
 
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Comments

I am trying to contact customer care several time but there is no option to connect customer care. I haven't received any call from SBI yet, also I am asking to give me call recording of verification call but Sbi is not interesting in resolving my issue, but seems they are interested to close my account after paying annual fees.
I haven't used card not even resetted PIN.

Even i tried mentioning i want to start /enable card if you give me call but on that also I received reply that they will close my account asap after paying annual fees.

Can't understand SBI really wants to resolve issue or not, even not trying to get in touch with customer on call & get this fixed asap.

Hope will get proper response from SBI.

Regards
Arunesh Todkar
Reply
Received call from Sbi mentioning that they will provide me new card without any charges.
Pls send me progress on this on my mail ID.
Also send me new card asap.

Regards,
Arunesh Todkari
Reply

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