[Resolved] SBI — recovery agent talking in abusive language

sandesh2kesarkar@hotmail.com

from Mumbai, Maharashtra

Aug 1, 2018

Address: New Delhi, Delhi

I have been receiving the phone calls from SBI Credit Card recovery agent named Sony [protected] in very abusive and intimidating language with a direct personal attack.

This has happened many times but I am making a complaint about today's incident i.e. 1/08/2018.

I request SBI to look into the matter and doesn't appoint such agent as in Mumbai one person has done suicide for ICICI Bank agent. It is also requested SBI to reverse the finance charges in lieu of the mental harassment done by their agent.

I would have shared the clip if your portal allowed.

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Oct 3, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

State Bank of India [SBI] Customer Care's response Dear Customer, Apologies for any inconvenience caused. We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 65643 in your mail to enable us to address your concern on priority.

Oct 27, 2018

Updated by sandesh2kesarkar@hotmail.com Does above apologies have any meaning without any action plan or monetary compensation?
I am still facing the harassment by your agent in-spite I clearly mentioned that this month I am unable to make any payment and will be made in next bill cycle.
Your agent keep sending the person to my house every morning making my life miserable.
Moreover the executive talk in very provocative and intimidating language which is certainly actionable by Consumer Forum and it is my earnest request to Consumer Forum to file a suit against SBI for encouraging their recovery agents to cross the guidelines given by RBI and making people to take suicidal action.

I kept receiving harrassing phone calls from following phone nos.:
[protected], [protected], [protected], [protected], [protected], [protected], [protected].