SBI — Reverse trans but not reverse

Dear sir/ madam,
Matter is serious,
While aeps transaction display the msg
Transaction has been reversed but transaction not reversed
Cusomer is 12515 branch surjan nagar - teh-thakurdwara-distt-moradabad. A/c no — [protected] jayram singh surjannagar bank account debit with amt rs-10000/- but not credit bc's settalment account.
Transaction date 10/07/2017

Pls : help me

Bca - rajendra kumar
Sarva up gramin bank
Mob-[protected]