SBI — torn note from atm

I took 10000 rs from my account today via sbi atm. Details given below.

Sbi atm gfbh[protected] payyampallil centre, aluva fm a/cx0771on28/04/18. Txn#7787.

One of the returned 2000 note was formed and fixed with tape. How can sbi give invalid notes for customers. On calling customer care i got the answer that i have to raise complaint in home branch or branch related with that atm. As a traveller it's really irretating. Bank is asking for service charge and giving this type of service then there is no meaning of nme service. The contractors filling the atm has to be punished for this.
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State Bank of India [SBI] customer support has been notified about the posted complaint.
 
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Yeah I have also faced the same issue.

Location: Vishwakarma Colony, New Delhi - 110044, SBI ATM

Problem: Withdraws 10000+5000. Out of this, I got 4 notes of 2000 rupees in torned form. And I have used ICICI ATM.
When I complained on SBI customer care, they said we only registered complaints for SBI users. It is very annoying. But they gave me assurance for exchanging notes from SBI any bank.

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