SBPDCL — not refunded regarding double payment of same bill

Address: Patna, Bihar

I had made payment to sbpdcl against my bill number[protected] amounting Rs. 1659 on[protected] but did not get any payment receipt and confirmation massage due to system hanged but amount 1659 deducted from my account number so i thought that same amount will be reversed and i did another payment for the same bill number which successfully done receipt no.:[protected]. On next day i got a message that amount of Rs. 1659 has been received against bill no.[protected] on[protected] vide receipt number:[protected]. in this way i had made double payment for the same bill, instantly i made call to spdcl customer care and he said i will be not refunded and hang up the call. Now i want refund of one transaction, details are below Bill no.:[protected] receipt no.:[protected] as on[protected] receipt no.:[protected] as on[protected] mode of payment: internet banking(idbi) area - new capital address - vashnav villa appartment siddarth nagar jagdeo path bailey road Patna -800014(bihar)