Secure.ccavenue.com — complaint about the online order from the website https://secure.ccavenue.com

Website: secure.ccavenue.com

I have made payment for online purchase of some materials and i received the acknowledgement from the mail id "[protected]@ccavenue.com". However material not received and when we track the order ref, it shows error. My order no is[protected]. Ccavenue payment ref is[protected]. I don't know whom should i contact to get the material or refund of my money. Please help me.
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