Servify — 10. or g display damaged

Address: Mumbai City, Maharashtra
Website: me.servify.in

I have sent my 10. Or g 32/3gb model (Go grey) to servify inorder to get my broken display repaired on 10/12/2018 via bluedart courier services.
The reference code for repair request is :gv7l2a1cwm-r
I had received a call from their service center on 22/12/2018 saying that the repair amount to be paid was rs 2695/-
But they haven't started the repair of my device till date. I do not have any backup phone or standby devices to use necessary needs like whatsapp, or google duo in order to video call my friends etc.. It's already been 2 week after i have sent my phone for repair still there seems to be no progress. I need my phone back atleast within this week. Please kindly look into the problem and help me get my phone repaired as soon as possible.
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