SETC — refunding of my excess amount and irresponsible conductor

Sir,

Myself and my family have booked ticket from Velankanni to Trivandrum on 01/04/2018 (please find attached ticket for details).

Before travelling from Velankanni, we enquired in the SETC office in velankanni regarding the kerala strike and they told they are not aware of it and the bus will come on time and will reach trivandrum on time without any delay as there is no information.

The bus came on time and was going on fine until 4 a.m. when the conductor came to us and asked us to get out the bus saying that due to kerala strike, the bus will not go any further as they were informed to drop us in Marthandam. Me, my wife and my daughters with 4 years and 10 year old were asked to get out of the bus at 4 a.m in the morning without any prior information to get of it. We were not knowing about the place also. I asked for refund of the excess amount for our travel from Marthandam to Trivandrum and he talked in anger to us and asked "Why I took reservation ticket"? and he told i will not get any refund for the ticket and if i have any complaint go and give complaint. The driver was also asking us to get out of the bus. As i was with my family with two children, i was not having time to argue with him or to shout at him. we get down from the bus and we were not sure about the place also. From a stranger there we came to know that it is not Marthandam but kaliyikavila.

I don't want to explain regarding the rest that how i reached trivandrum but if you people would have informed before, we would have arranged something or person to take us from there to home without any delay.

Please do the needful and advise me how i can get the refund amount of the charge taken from Marthandam/kaliyikavila to Trivandrum?

Please let me also know that should i contact any other person for this refund amount?

Regards,

Saji
Mob: [protected]