SETC — Reg - Amount debited but ticket not booked

Address: The Deputy Manager (commercial), State Express Transport Corporation Tamil Nadu Ltd., "Thiruvalluvar House" No.2, Pallavan salai, Chennai - 600002.

Website: www.tnstc.in/home.html

I have booked ticket from chennai to Salem. (Pickup point Alandur) on journey date 30/09/2022, Bus timing 22:45 (Koyambedu time). For my booking I didn't get any confirmation message from SETC, ticket was not booked and amount debited from my account.

Passenger name: Harish M, age 23.
Seat no: 21 W
Bus: (2245CHESAL) Ultra delux (422UD) - Chennai to salem
Fare: 385 rs
But Actually I didn't get any message from SETC.

Payment details, (Phonepe)
Cost: Rs 385
Collect ID: HD[censored]BC47A87754688AF88CBFD6FA95B3B
UPI Transaction ID: T2209121105444602934416
Debited from: [protected] (City union bank)
UTR:[protected]
Time: 11.05 am,
Date: 12.09.2022

Kindly give the refund amount for that issue.