[Resolved] Shadowfax — False update on prepaid order delivery

Kanthimala

from Barpeta, Assam

Dec 8, 2021

Website: Meesho

A prepaid order from Meesho (order #[protected]) was shipped through shadowfax (tracking ID: SF[protected]FPL) and it was falsely updated as delivered on 24th November whereas I was not even contacted to attempt delivery. If he updated it as cancelled order then also I could get at least a refund. I am contacting Meesho again and again as well as writing complaint message and mail to shadowfax. Now I am helpless; neither I got the product nor the money. Please help asap!🙏🏻😭

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Dec 8, 2021

Complaint marked as Resolved

Got a mail from customercomplaints.in saying that the message was forwarded to shadowfax and then the nearest shadowfax center did the rest and it is solved finally. Thank you customercomplaints.in, it got solved within less than 24 hrs than I reached you!

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2021

Shadowfax Customer Care's response Dear Sir/Madam,
Greetings from Shadowfax!
We're truly sorry about your experience and keen to make it right. Kindly allow us some time to escalate the issue with our team and get back to you with an update. 
Regards,  
Team shadowfax