Shatabdi Travels — boarding point

I book a ticket from redbus. Om from indore to kanpur but before booking i confirm from indore shatabdi office that the bus will pick up me at guna (Mp), but at the. Day of journey driver call me and tell me that the bus will not go via guna after that i call to indore shatabdi office., kanur shatabdi office., shatabdi headquarter at kanpur and also on redbus, but unfortunately no one try to resolve my issue and the behaviour of staff of indore office was really bad, so kindly look at this issue and try to resolve this asap.