Shatabdi Travels — Bus attendant sold my seat to someone else and denied me from boarding the bus.

Address: 122001

Website: shatabditravels.co.in

Shatabdi travels bus conductors are THIEVES, they sold my pre-booked seat to someone else. When I called the bus attendant about the pickup time, he told me that there is no booking with my name there. I told him the My name, my registered mobile no, PNR no., ticket no., Bus no, Seat no and everything but he kept denying about my seat reservation. In a very rude manner and very confidently he kept telling me to talk to Shatabdi Travels office.

I tried calling shatabdi travels office... There phone numbers were either switched off or unreachable. It was 11 o clock in the night.. I was standing on a highway. The pickup time mentioned in the ticket was 23:15pm. The bus route was Auraiya to Delhi. Bus no was UP-78-DN-0027, Driver Name, Raju nigam, No, [protected].

I was very much stuck at this point and was worried about my planned journey. I called RedBus helpline at around 12:00 and told the whole matter to the person. He then talked to the bus attendant. But he didn't get any solution for me. He kept suggesting me to find any alternative by myself...even after knowing that i am standing on a highway in the midnight far away from my residence. He kept my call on hold for 15 minutes and after that was telling me that he can't help me in anyway and it's the total fault of bus attendant.

I talked to the bus attendant third time and he kept saying that my name is not in their booking list.
I got angry at this point and warned him that i'll take action him. After 10 minutes I got a call from the bus attendant..in a very cunning voice he was now saying that he has Found My Name in the booking list. They told me the pickup location and pickup time then.

When I boarded the bus, i asked him to show me the list.. He denied to show the list. I arguably asked him to show me the list. When i saw the list there was my name and my active phone number mentioned very clearly. I clicked 2 photos of that list...and entered inside the bus. When i approached to my booked seat...i found someone else sleeping there. I told him that this is my seat..then he left it. The bus attendant was saying that WHAT WOULD YOU BE ABLE TO DO BY TAKING PICTURES OF THE BOOKING LIST?

I suggest to all of you to NOT TO Book shatabdi travels...they are HIGHLY UNRELIABLE and YOU CAN BE UNSAFE WITH THEM specially when you are planning to travel in the night.