Shopee — I am a seller on shopee and facing my product lost issue with no compensation provided for that by shopee

I am a seller on shoppe.in. Really they not keeping their words what they say. I have sent two customers their real products what they had ordered but in return those cheaters had sent me useless broken wrong swapped items keeping my products with them..when i had requested shopee to provide my claim amount for both the orders although i have sent all the profs of order packing video and also return parcel opening video still they had rejected my claim and provided refund to those cheaters customers...i face loss. and shoppe did not supported my.. i am selling on other portals also but this is my worst experience with shoppe..please sellers be aware of such kind of acts of shopee as they are not provide you any compensation or claim amount so sellers has to ONLY FACE LOSS..