Shree Maruti Courier Service — Blue Lotus Express Amrapali Arcade Thane West

Address: Blue Lotus Express Amrapali Archade, Thane West

I have hired courier services of Blue Lotus Express Ambrapali Archade Thane West (Maruti Franchisee) to send a purse to be sent to at Lokhandwala Complex Kandivali east pin 400101. On 9.1.23 I got a call from the Blue Lotus Express that my courier is held up because there was money found inside the courier. I was in ooty that time hence I could not visit the office.
I came to Thane on 15.01.23 and went office to find out the status of the courier. On inquiry I was informed that Maruti courier had levey penalty of Rs 2500/- for the Blue Lotus. I asked the franchisee owner to provide the receipt given by Maruti courier, but the owner refused to give the receipt /bill raised by M/s Maruti Courier instead the owner said I will give in writing on their letter head that Maruti courier has charged them the penalty.

I want to Know

1. Whether Shri Maruti collect penalty Money without issuing Proper receipt?
2. Am I not entitled to get proper receipt raised by Maruti on Blue Lotus
or atleast photo copy of the bill/receipt raised by Maruti?
3. I am ready to pay the penalty if there is an irregularity in the courier but I should get proper receipt from Maruti courier.

Kindly Investigate the matter and let me know the status ASAP.

Regards
Mohan Pednekar
[protected]
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Shree Maruti Courier Service customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2023
Shree Maruti Courier Service Customer Care's response
Dear Customer,

Greetings from Shree Maruti!!

We would like to keep you informed that we have noted the above details and would request you to allow us to get the same check with our Network team.

We have taken step to resolve this query so request you to kindly provide us 24 to 48 Working hours for further update.

Please feel free to write back to self for further assistance.

Thanks & Regards
Shree Maruti Courier Pvt Ltd
 
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