| Address: Madurai, Tamil Nadu, 625018 | | Website: Skoda |
Hello skoda... I m bringing this to notice so that concern step will be taken by skoda and in future it don't repeat to any customer's
My vehicle new octavia tn59bl2388 was give to madurai gurudev motors for regular maintance service and made few complaint issues they assured to change and fix with new spare parts. Still i have warranty of my vehicle and i have additional warranty also but when i ask for warranty, gurudev don't take any responsibility and answer me properly. I have attached the photo of the damaged parts for reference below... The a/c vents has been broken and the silver linings are coming out, when i asked for responsible answer they are so careless to answer me.in volkswagen madurai my friend vehicle jetta also had the same issue and they made claim under warranty and replaced with new spares. Worst part is when i asked gurudev motors to fix it they just used fevi quick to fix it and now i m not able to move my air vents directions, i never expected such a branded company use five rupees fevi quick to fix this and make me feel so bad about the quality and service they provide to customer. I hope skoda will take necessary step with gurudev madurai to sort out with my issues which i m facing.
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Also there should be an written confirmation from customer to his/her satisfaction level to close this complaint, but skoda India had just given a basic reply to
customer complaint and closed the complaint in this consumer portal.
No peace of mind I guess after purchasing Skoda!