[Resolved] Skoda India — Case id number: 86389545 / 5x5 extended warranty / rapid

AK Goa

from Bengaluru, Karnataka

May 23, 2017

Address: 560068

Website: www.skoda-auto.co.in

Skoda rapid / black / ka-01-ml-170

Case id number: 86389545

Dealer: tafe access

During sale i was given 5x5 yrs package, which covered 5 yrs warranty.

I have an overheating problem, this has been detected and confirmed. Skoda is not honoring the warranty claim and i have not been able to get by car for the past 27 days

Tafe access is the dealer and is very is also least bothered in resolving this problem. They have not given me the right information and have zero proactivness in helping me out

Need support in getting my car back under warranty.

Let me know in case you need any additional information.

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Jun 23, 2017

Complaint marked as Resolved

Skoda India customer support has been notified about the posted complaint.

Verified Support

May 23, 2017

Skoda India Customer Care's response Dear Customer,

We apologize for the inconvenience. We have noted your concern and our service representatives will connect with you soon.

Regards,
Skoda India

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Comments

Ankuj R Sharma

Jun 6, 2017

I have experienced similar kind of issue with my brand new Rapid and had a defective part on the car. Dealer initially told that part is covered under warranty and later they turned back on me. When I raised it with Skoda, even they turned down the warranty. This 4 year warranty and all is just a marketing tactics Skoda is following in India. Never ever trust Skoda India at all. The brand is good in Europe but in India it literally failed.

When I experienced similar issue from dealer on my Ford car, I raised it with Ford India. They immediately asked me to send the car to service center and with in minutes they replaced the part.

That is the difference between Skoda and other brands. I made a big mistake by opting for Skoda. I am planning to sell off the car as quickly as possible and go for a customer friendly brand. I felt that it is better to own a auto instead of Skoda auto. Skoda claims that their cars are stronger and safer than others during accidents, but the customers will die with the headaches and frustration they create. I WILL NEVER EVER RECOMMEND A SKODA CAR TO ANYONE.

Ankuj R Sharma

Jun 6, 2017

Also, file a case in consumer forum on Skoda India.. I am preparing to file it with my legal team.