[Resolved]  Skoda India — cheated by skoda spare part team

Address: Pune, Maharashtra, 411057

I own a skoda rapid registration number hr26bt7031. The aux cable of my stereo was damaged and i visited the shivaji nagar skoda service centre on 17th november 2017 and asked for schemes on replacement of stereo. They called up there spares team and mr siddharth visited me and told me that the new stereo that i liked costs around rs 42k and would cost me around rs 32k. I stuck a deal with him for rs 30k and went to get it replaced the next day (18th november 2017) where i met their manager mr mithun and he said we have an old stereo bp845 of a customer and they agreed to sell me old sterao and not a new one. Post removing the old stereo from my car, mr mithun said that the stereo will cost me around rs 32k. I wasnt happy however agreed to buy that stereo as mr mithun agreed to get me the warranty card from the blaupunkt for one year. Mr mithun informed me he has already spoken to blaupunkt about it and they have agreed. He also agreed to ensure that the stereo was fitted properly and there would not be any performance issues. Mr mithun took rs 32k cash as he did not agree to accept payment through credit card. When they fitted the stereo there were technical issues as the stereo has performance issues and doesnt switch off/on when the ignition key is removed or inserted. I informed mr mithun about the issue on the next day and he promised to get it rectified and post which i havent heard from them and whenever i call mr mithun rejects the call and when i called from a different number he said he is in his hometown and will revert back when he is back in pune. Post which again i havent heard back and he is not picking up the call.

I am surprised thats spares team with such a big company sells stuff in the name of skoda and obviously i wasnt given any receipt for the transaction. However i have various sms, to prove the transaction

Regards
Punit sharma
Mobile no: [protected]