I am aged 65 year old lady and a Retired HOD Commerce of a prominent Women's College in Chennai. After retirement, I wanted to change my car and narrowed down my option to Skoda as I was told it is a reliable brand and Rapid( Petrol) is the best choice for the elderly ladies. Around 5 months back bought a Rapid model car thru the dealer in Chennai and paid the entire amount using my retirement benefit money. Ever since i took delivery of the car, the pickup was poor and an uneasy feeling while engaging the gear. This fact was reported to the dealer and i was told that every thing will be taken care of during the first service. At that time, I was insisted to go in for an extended warranty and paid that amount of around 31000 /- also. Now the car has run 7726 kilometers only. Since I was finding it difficult to drive the car in the same condition, I sent the car to the Service centre for a total check up. To my utter shock, received a call from the service engineer that the clutch plate is damaged and has sent me a quote for Rs 30522/-. It is totally un imaginable how the clutch of petrol car of a reputed brand like Skoda can fail with in 7700 kms run. Im sure that the PDI was not done properly and my complaints of poor pick up were not heeded through. Moreover I was pushed to pay for an extended warranty too. Im physically and financially stranded due to no fault of mine. It is due to the very poor after sales service . Please help me out and do justice. Was this information helpful? |
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