Skoda India — Dealer not processing refund of my deposit and insisting on to take delivery.

Address: MAHAVIR ŠKODA HYDERABAD-JUBILEE HILLS : PLOT NO 1098, ROAD NO. 36, JUBILEE HILLS, HYDERABAD - 500033

On Dec 25th 2022, we had contacted Mahavir auto to purchase Skoda Kushaq. We had asked for the top end variant in STYLE and that we needed the car in 1 week. Mr Anil had misled us into booking Skoda Kushaq STYLE 1L instead of 1.5L even after asking for the top end variant as only 1L was available within 1 week. On the day before delivery we came to know about it, so we refused to take the delivery and cancelled the loan. From then, Mr Anil and his team has been constantly forcing to take the delivery of the car saying that TR has already been done and cannot be cancelled. Technically, TR should never be created from their end before receiving the complete payment. If the loan had been disbursed then we would have taken the delivery as we would not have choice but since it was not yet done we cancelled the loan. We asked them to cancel the TR and refund our initial payment of 3, 85, 000 but they were insisting us to take the vehicle. We tried contacting the customer care of Skoda but they were always redirecting us to Mahavir sales management where they are asking us to cancel the TR ourselves or take the delivery. We did not cancel the TR from our end because we are not sure whether they will return our money. Recently they (i.e Mahavir dealer) sent a notice with many false claims saying that they would go legal if we did not take the delivery of the car. I mailed Skoda regarding this but got no reply from them. At this point nobody from Skoda is replying to us and hence we are raising complaint here.