[Resolved]  Skoda India — Improper services

Address: Bulandshahr, Uttar Pradesh, 431 201

Website: www.skoda-auto.co.in

I want to share one bitter experience with you. Last week we were on family vacations and travelling through MP to UP by road with our car skoda rapid cs 4324. Roads were fine in MP but when we reached UP, road conditions were very bad. Some how we were trying to manage the situation and going very slow. All of sudden one stone hit our vehicle from bottom and oil tank at bottom broke down. Car stopped there only and we asked to RSA help. RSA helped us and arranged for car toeing from spot to nearest dealer at Varanasi Ganpati Skoda. Now real sufferings started here.

1. We were provided only one vehicle for car towing and no taxi was provided for my self and family. It was 150 KM journey with full of dust, no roads and big holes on road.Though vide RSA agreement we were supposed to be given Taxi uptill nearest destination ans also for further journey.
2. Skoda dealer / RSA did not bother to ask us whether we need any taxi to reach the nearest place.
3. We started at 9 PM and reached Varanasi at 3 AM, and whereas we requested to RSA at 4 in the afternoon.
4. Next day dealer called us and asked to visit the workshop for car repair. We visited the place and spent whole day but no solution provided by dealer, initially they harassed us by saying there is problem in engine, etc, later after seeking for help they just said your car will take 15-20 days time for repair as parts are not available in stock.
5. Dealer did not bother to place the order with company.
6. I was surprised to see that there was no tracking at \from Skoda to know whether customer car is repaired or not. The dealer did not gave any satisfactory answer, hence we deiced to take our vehicle to our hometown, Indore.
7. As the dealer did not provide any solution, we requested RSA to send our vehicle to Indore dealer, but they refused for it and said that they will charge for it. Their charges were 4 times more than the market rates, so we managed to bring the vehicle by our own arrangements.
8. We had a very hard time and bitter experience from the various services of skoda. We had undergone great sufferings and with bad health our family members reached home.We are still undergoing doctors treatment.
Had we purchased some other company's vehicle, our problem would have solved at the place of mishappening by the nearest dealer, and we could have continued our journey ahead.
Skoda services are hopeless.We have in total incurred a cost of Rs 65, 400 out of our pocket due to RSA not giving services and dealer refused to help. Furthur there is no cost for mental harassment and the pains we have suffered during the whole exercise.