| Address: 1ST PHASE, Kolhapur, Maharashtra, 416109 |
The car broke down on the 31st of May somewhere in Karnataka before Belgaum at 7.30am, after which I managed to get a towing vehicle by 10. Since Kolhapur was the closest service centre, I towed it 80kms back for which they charged me 5k.
I spent the entire day at the dealership while they “diagnosed” it and when they closed at 6, I decided to continue my journey. Landed up at the Kolhapur bus stand to board a bus to Goa. Finally got on a bus at 11.30pm that night.
The problems started later when they found a fuel injector, which is a common problem with the VW Vento and Skoda Rapid was faulty and needed to be replaced, for 25, 000₹.
An ever greater worry was that there are 3 more that may give way on another trip and command an additional 25k each.
Still greater a problem was that they had REFUSED MY WARRANTY claim sighting that there were external lights installed. How might this cause a problem with the fuel injector for the engine? Which happens to be a regular part that fails anyway?
I think @skodaindia is deliberately trying to shun away responsibilities at a time when winning over consumer support is critical.
Moreover, what’s funny is that they’ve sold the extended warranty on the car AFTER these lights were installed. How can you make a consumer pay EXTRA for a warranty when you are not going to honour it in the future?
@skodaindia Probably looks at customer grievances as additional profit and revenue sources.
It’s been 2 months with my #skoda #rapid . I’m overly disappointed with their “extended customer support”
I have asked @skodaindia @skodagram to look into the matter with a little more foresight and come to a mutual understanding so we can resolve the matter at the earliest.
My goal is not to spread a rumour. I want what is fair.
I however, feel I’ve been cheated.
@skodagram @skodaindia Please acknowledge.
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